FAQ

Gold vermeil is a type of high-quality jewelry made from a solid sterling silver base coated with a substantial layer of genuine gold.  To be classified as vermeil, a thickness of 2.5 microns of gold is required, along with a karat weight of 10kt or above. We use 18kt gold in all of our Statis pieces.  In comparison, typical standard gold-plated jewelry has a base of copper or brass and only a really thin layer of 0.5 microns of gold. 

Not only is vermeil crafted from 100% precious metals, but it is also durable, resistant to tarnishing, and offers a long-lasting luxurious finish.

We felt vermeil was the perfect choice for our designs as it epitomizes the concept of “smart luxury”, making it perfect for the mindful modern shopper.   To us, smart luxury means creating beautiful, well-crafted pieces that offer real value, both in quality and in conscience.  Several more reasons include the following:

Precious: the combination of sterling silver and gold means vermeil is 100% made of precious metals

Affordable Luxury:  Gold vermeil provides the rich and luxurious appearance and feel of solid gold but at a more affordable price point. 

Hypoallergenic and Comfortable:  Since gold vermeil uses sterling silver as its base, it’s largely hypoallergenic, making it comfortable for everyday wear.

Durability: Unlike standard gold-plated jewelry, gold vermeil is much more resilient. The thicker layer of gold provides better protection against wear and tear, ensuring pieces retain their brilliance longer.

Sustainability: We also prioritize ethical sourcing and sustainability, so using precious metals that can be recycled and responsibly sourced aligns with our values and commitment to mindful craftsmanship.

We would be delighted to make any of our designs as a custom order in the metal, color, and kt of your choice. Please contact us for more information on pricing and turnaround time.

If you are not able to make a purchase via our website, please contact us and we will be glad to assist. If you would like to place an order over the phone, please call us at 862-245-1845 and leave a voicemail. We will get back to you as soon as possible. Please note that email is the fastest way to reach us. 

For all customer service questions, including general product information, exchanges, returns, shipping, or any other questions, please contact us via email at hello@statisdesign.com  

Our processing time typically takes 24-36 hours from the time the order is placed. Once your order is ready, we will ship it out to the address you entered during the checkout process. If you entered your email correctly, you will receive an email notification that informs you that your package has been shipped. If you don't see that email, please check your spam folder.

The shipping time will vary based on your location and selected shipping method. More details are provided in the Shipping & Delivery section of the FAQ. Please keep in mind that regardless of the shipping method selected, we have no control over shipping services and we therefore can not be held responsible for delays that may occur. If you require your order to arrive before a specific date, we highly recommend selecting an Express shipping option during checkout. 

We accept Visa, Mastercard, American Express, Discover, and PayPal for online orders. If you would like to pay by an alternative method (money order, check, etc.), please contact us . 

You will be charged a 7% sales tax if you live in the state of New Jersey. If you do not live in New Jersey, you will not have to pay any sales tax. International customers are responsible for any applicable customs duties, tariffs, taxes, and/or Value Added Tax (VAT) that your respective country charges for our item(s), which are shipped from within the United States. 

For orders within the United States, we offer shipping either through the United States Postal Service (USPS) or FedEx for faster Express shipments. For the USPS, we ship via Ground Advantage (2-5 business days).  You may also select FedEx 2-Day shipping or FedEx Overnight shipping. If you have any questions please don’t hesitate to contact us as we will do our best to accommodate you. 

For any international orders (locations outside of the United States), we are able to ship to you but please contact us for more information.  For orders outside of the United States, please note that we are not responsible to cover any taxes/duty/Value Added Tax (VAT), etc. that your country may charge.

We do our best to get your package delivered to you within the estimated times. If you are concerned about getting your package by a certain date, we strongly recommend selecting an Express FedEx shipping option at the time of checkout. 

All packages are insured and a signature is required upon receipt. 

Once we prepare your package for shipment, an automatic email will be sent to the email address you provided with your tracking number.

We will gladly take back one of our items for a size exchange. Our policy allows a 30-day exchange (from the date of receipt).  Please note there are no refunds on shipping costs incurred to ship the item back to us. Contact us and we will provide you with the needed information to process the exchange.

If our product does not meet your expectations, we will gladly offer you a refund.  Our policy allows for a 30-day return (from the date of receipt) and a 100% refund on the cost of the item purchased.   Please note that there are no refunds on the original shipping costs. Contact us and we will provide you with the needed information to do a refund.

Please reach out to us via our online contact form and we will be glad to assist!